Terms & Conditions

Effective Date: June 2024

Welcome to Between the Covers. Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.betweenthecovers.com.au website (the “Service”) operated by Between the Covers (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

1. General Terms By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2. Purchases If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase, including, without limitation, your name, email address, billing and shipping address, and payment information.

3. Event Ticket Sales By purchasing event tickets through our website, you agree to the following terms and conditions:

  • Ticket Availability: Tickets are subject to availability and are sold on a first-come, first-served basis.
  • Pricing: All ticket prices are listed in Australian Dollars and include applicable taxes.
  • Payment: Full payment is required at the time of purchase. We accept all major debit and credit cards from customers in every country.
  • Confirmation: You will receive an email confirmation of your ticket purchase. Please bring a printed or digital copy of this confirmation to the event as proof of purchase.
  • Refunds and Transfers: All event and retreat ticket sales are final. We do not offer refunds. However, tickets can be transferred to another person. To transfer your ticket, please contact us at hello@betweenthecovers.com.au to facilitate the transfer.
  • Event Cancellation: We reserve the right to cancel or reschedule events due to unforeseen circumstances. In the event of cancellation or rescheduling, we will notify you via the email provided at the time of purchase.
  • Admission: Admission to the event is subject to the venue’s rules and regulations. We reserve the right to refuse admission to any individual.

4. Shipping and Delivery

  • Processing Time: Orders are processed within 10 business days.
  • Shipping Methods: We offer various shipping methods, which will be displayed at checkout.
  • Shipping Costs: Shipping costs are calculated at checkout based on the shipping method selected and the destination.
  • Delivery Time: Delivery times vary based on the shipping method selected and the destination.
  • Tracking: You will receive a tracking number via email once your order has been shipped.

5. Returns and Refunds

  • Eligibility: We only accept returns on products if they are damaged or defective upon receipt.
  • Process: To initiate a return, please contact us at hello@betweenthecovers.com.au with your order number and a description of the damage or defect.
  • Refunds: Refunds will be processed within 10 business days of receiving the returned item. Refunds will be issued to the original payment method.
  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.

6. Cookies and Tracking Technologies We use cookies and similar tracking technologies to access or store information. Cookies are small data files placed on your computer or mobile device when you visit a website. We use cookies to enhance your browsing experience by:

  • Ensuring Website Functionality: Essential cookies help our website function correctly and enable you to move around the site and use its features.
  • Performance and Analytics: These cookies help us understand how you interact with our website, such as which pages you visit, how often, and for how long. This information helps us improve our website’s performance and user experience.
  • Personalization: Cookies allow us to remember your preferences and personalize your experience on our website.
  • Advertising: We may use cookies to deliver advertisements that are relevant to your interests. These cookies remember that you have visited our website and share this information with third-party advertisers.

You can choose to disable cookies through your browser settings, but please note that some parts of our website may become inaccessible or not function properly as a result. For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

7. Security of Your Information We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.

8. Data Retention We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. The retention period will depend on the nature of the information and the purposes for which it was collected. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. International Data Transfers Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. However, we will take all necessary measures to ensure that your data is treated securely and in accordance with this privacy policy.

10. Third-Party Links Our website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy policies. We encourage you to review the privacy policies of any third-party sites you visit to understand their data practices.

11. Children’s Privacy Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13. If we learn that we have collected personal data from a child under 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at hello@betweenthecovers.com.au.

12. Changes to This Privacy Policy We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the “Effective Date” at the top of this policy. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

13. How to Contact Us If you have any questions about this privacy policy or our data protection practices, please contact us at:

Between the Covers
M3, 123 Parkyn Drive, Mooloolaba, Qld 4557

14. How to File a Complaint If you believe that we have not adhered to this privacy policy or have concerns about how we handle your personal information, you have the right to file a complaint with a supervisory authority. For more information on how to file a complaint, please contact us at hello@betweenthecovers.com.au, and we will provide you with the necessary details.