Effective Date: June 2024
1. Introduction Welcome to Between the Covers! We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regards to your personal information, please contact us at hello@betweenthecovers.com.au
2. Information We Collect When you visit our website [www.betweenthecovers.com.au], and use our services, you trust us with your personal information. We collect personal information that you provide to us, such as:
- Name
- Email address
- Billing address
- Shipping address
- Payment information
- Purchase history
- Account login details
3. How We Use Your Information We use personal information collected via our website for a variety of business purposes, including:
- To process and manage your purchases of tickets and merchandise.
- To manage your account and provide you with customer support.
- To send you marketing and promotional communications.
- To fulfil and manage your orders.
- To respond to your inquiries and offer support.
- To improve our website and services.
- For compliance with legal obligations and to resolve disputes.
4. Sharing Your Information We may share your personal information with:
- Service providers who assist us in operating our website and conducting our business.
- Third-party vendors to process payments securely.
- Law enforcement agencies, regulators, and other authorities when we are required to comply with a legal obligation or protect our rights.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to access or store information. Cookies are small data files placed on your computer or mobile device when you visit a website. We use cookies to enhance your browsing experience by:
- Ensuring Website Functionality: Essential cookies help our website function correctly and enable you to move around the site and use its features.
- Performance and Analytics: These cookies help us understand how you interact with our website, such as which pages you visit, how often, and for how long. This information helps us improve our website’s performance and user experience.
- Personalization: Cookies allow us to remember your preferences and personalize your experience on our website.
- Advertising: We may use cookies to deliver advertisements that are relevant to your interests. These cookies remember that you have visited our website and share this information with third-party advertisers.
You can choose to disable cookies through your browser settings, but please note that some parts of our website may become inaccessible or not function properly as a result.
6. Security of Your Information We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse.
7. Your Data Protection Rights Depending on your location, you may have the following rights regarding your personal information:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
8. Data Retention We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. The retention period will depend on the nature of the information and the purposes for which it was collected. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
9. International Data Transfers Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. However, we will take all necessary measures to ensure that your data is treated securely and in accordance with this privacy policy.
10. Third-Party Links Our website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy policies. We encourage you to review the privacy policies of any third-party sites you visit to understand their data practices.
11. Children’s Privacy Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13. If we learn that we have collected personal data from a child under 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at hello@betweenthecovers.com.au.
12. Changes to This Privacy Policy We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the “Effective Date” at the top of this policy. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
13. How to Contact Us If you have any questions about this privacy policy or our data protection practices, please contact us at:
Between the Covers BookClub
hello@betweenthecovers.com.au
M3, 123 Parkyn Drive, Mooloolaba, Qld 4557
14. How to File a Complaint If you believe that we have not adhered to this privacy policy or have concerns about how we handle your personal information, you have the right to file a complaint with a supervisory authority. For more information on how to file a complaint, please contact us at hello@betweenthecovers.com.au , and we will provide you with the necessary details.